Out-of-hour repair requests
Only EMERGENCY requests can be reported outside of working hours.
If you have an emergency that you need to report, please telephone Cirencester Housing’s dedicated Repairs free phone number 0800 0418377
Reporting a Repair
You can report all repairs by phoning Cirencester Housing’s free phone Repairs 0800 0418377. The call will be forwarded to our repairs contractor, NKS Contracts.
Non-emergency repairs can be reported during the following hours:
Monday - Thursday 8:30AM - 5:00PM
Friday 8:30 - 4:30PM
Out of hours emergency repairs are reported by phoning the same number, 0800 0418377.
Repair response times
All our repairs are classified with allocated response times. This is the maximum time that you should wait before a repair is carried out. In most cases the repair will be completed before the end date. If you report a repair and do not hear from our contractor, please speak to NKS directly and let us know.
- Emergency Repairs – NKS will respond as soon as possible and always within 1 working days
- Routine Repairs – NKS will complete the repair within 10 working days