Report a Repair

Out-of-hour repair requests

Only EMERGENCY requests can be reported outside of working hours.

If you have an emergency that you need to report, please telephone Cirencester Housing’s dedicated Repairs free phone number 0800 0418377

Reporting a Repair

You can report all repairs by phoning Cirencester Housing’s free phone Repairs 0800 0418377. The call will be forwarded to our repairs contractor, NKS Contracts.

Non-emergency repairs can be reported during the following hours:

Monday - Thursday 8:30AM - 5:00PM

Friday 8:30 - 4:30PM

Out of hours emergency repairs are reported by phoning the same number, 0800 0418377.

We welcome your feedback, if you have any comments about our repairs service, please Contact Us

Repair response times

All our repairs are classified with allocated response times. This is the maximum time that you should wait before a repair is carried out. In most cases the repair will be completed before the end date. If you report a repair and do not hear from our contractor, please speak to NKS directly and let us know.

  • Emergency Repairs – NKS will respond as soon as possible and always within 1 working days
  • Routine Repairs – NKS will complete the repair within 10 working days

If you make an appointment and do not keep it, we will charge you.