Tenant Information

Welcome to your Cirencester Housing home! We have prepared information to assist you in maximising the enjoyment of your home including expanding on the responsibilities under your tenancy agreement, the services offered by Cirencester Housing and general information that you may find useful.

Information Library

We endeavour to ensure the information is accurate and reflective of our policies. Information is grouped into sections to help you quickly find what you are looking for. Please contact us with any questions you may have about living in your Cirencester Housing home if you are unable to find what you need here.



Our Customer Service

We pride ourselves on having a personal relationship with our tenants and offering approachable services that support you to live in your home and manage your tenancy. Learn more about the services we offer and our commitment to you in the Tenant Handbook.

Tenant Handbook

Tenancy Plus Here4U

Our number one priority is to help people stay in their homes. Cirencester Housing’s Tenancy Plus Here4U is one to one customer service working closely with you to understand your unique circumstances so that together, we can identify and assist with options that maybe right for you.


More information

Health & Fire Safety

We all want to make sure that we are safe and secure in our homes and neighbourhoods. This section outlines some of the things that Cirencester Housing and you as a tenant need to consider regarding health and safety.

More information

Maintaining Your Home

Cirencester Housing’s responsibilities as your landlord are outlined under Section 11 of the Landlord & Tenant Act 1985. We will take reasonable care to keep the communal areas in reasonable repair and fit for use by you and other occupiers and visitors to the property or the scheme.

Tenant Handbok

Living in Your Neighbourhood

Everyone is entitled to live in peace and quiet in their own home, and not be unduly disturbed by the behaviour of neighbours. Cirencester Housing works with tenants and other agencies such as Protection Services Officers, local authorities and the police to ensure that your estates are a safe place to live. We expect our tenants to be considerate to their neighbours and not to cause nuisance or harassment and take all reports of harassment and discrimination seriously.

Tenant Handbook

Rent & Service Charges

Your rent, including service charge is payable in advance and depends on the frequency you pay your rent. Your rent is based on a per week basis due every Monday. You may agree with us to pay your rent on a different frequency. However, if you fall into arrears we may revert to requiring you to pay your rent weekly until such a time as you are able to pay regularly in advance.

Tenant Handbook

Asbestos Safety in Your Home

All contractors employed by Cirencester Housing are aware of asbestos and will inform us immediately if they see any problems in your home.
If you have any concerns about asbestos and how it could affect you please contact Cirencester Housing.

Asbestos Information

Damp, Mould and Condensation

Condensation and damp can happen in any home and is always a nuisance. Condensation can be caused by things that we do in our day to day lives throughout the home. This can be prevented by regularly heating and ventilating your home.

Damp, Mould & Condensation Information

The Tenancy Agreement

When you start your tenancy, CH staff will review your tenancy agreement with you in detail. This is important as your tenancy agreement is a legally binding contract between you and Cirencester Housing. By accepting your tenancy agreement, you have accepted certain responsibilities and promised that you will behave in a certain way as well as acquiring certain rights.

Tenant Handbook
Our Policies

Our policies have been prepared to guide us on how we deliver our services and ensure compliance with regulatory requirements.  They will help guide you on our approach. Please read our policies. They are also downloadable as pdf’s.

Our Policies
Have a complaint? Or a compliment?

We can learn valuable lessons from complaints and compliments. Your feedback may well improve things for everyone.

Complaints & Compliments
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Frequently Asked Questions

We endeavoured to provide you with as much information as possible throughout our website, however if you are looking for further information our FAQ’s might have the answer.