Our Policies

Our policies have been prepared to guide us on how we deliver our services and ensure compliance with regulatory requirements.  They will help guide you on our approach.

Our Policies

Please contact us with any questions you may have about living in your Cirencester Housing home if you are unable to find what you need here. Please read our policies. They are also downloadable as pdf’s.

Allocations Policy

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Allocations Policy Churnbridge Row

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Anti-Social Behaviour Policy

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Compensation Procedure

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Complaints Procedure

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Disability and Adaptations Policy

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Privacy Notice

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Rent and Service Charge Setting Policy

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Safeguarding & Domestic Abuse Policy

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Shared Ownership Policy

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Have a complaint? Or a compliment?

We can learn valuable lessons from complaints and compliments. Your feedback may well improve things for everyone.

Complaints & Compliments
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Asbestos Safety in Your Home

All contractors employed by Cirencester Housing are aware of asbestos and will inform us immediately if they see any problems in your home.
If you have any concerns about asbestos and how it could affect you please contact Cirencester Housing.

Asbestos Information

Damp, Mould and Condensation

Condensation and damp can happen in any home and is always a nuisance. Condensation can be caused by things that we do in our day to day lives throughout the home. This can be prevented by regularly heating and ventilating your home.

Damp, Mould & Condensation Information

Tenancy Plus Here4U

Our number one priority is to help people stay in their homes. Cirencester Housing’s Tenancy Plus Here4U is one to one customer service working closely with you to understand your unique circumstances so that together, we can identify and assist with options that maybe right for you.

 

More information