Reporting a Repair
You can report repairs by phoning Cirencester Housing’s free phone repairs line on 0800 0418377. The call will be forwarded to our repair’s contractor, NKS Contracts, who will deal with your request accordingly.
Our non-emergency repairs can be reported during the following hours:
Monday to Thursday 8:30AM – 5:00PM
Friday 8:30 to 4:30PM.
Alternatively you can report a repair by emailing us at firstname.lastname@example.org or by completing the form below. Out of hours Emergency repairs can be reported 24/7 by calling 0800 0418377. NKS Contractors will only attend repairs if it is an emergency in line with our emergency out-of-hours services that are outlined in the tenant handbook and FAQs.
Please note, if you have made an appointment with our contractors and they were unable to gain access when they attended the appointment or if you have booked the out of hours service for a non-emergency appointment, you may be charged.
Repairs on Shared Ownership homes
Shared owners are responsible for their own repairs unless they are living in a new home which is less than 12 months old. During this time, they can report any repairs or issues by contacting us directly. After 12 months, we will no longer be responsible for repairs on the property, however we will still be available to offer advice on repairs and maintenance.
Responsibility for Repairs
Maintaining your home is a joint responsibility of the tenant and the landlord. We have provided information to help you understand what we will do to repair and maintain your home, what you should and shouldn’t do when repairing or doing works on your home.
Many of Cirencester Housing’s homes were built before 2000 and may contain asbestos. Small repairs or works that disturb the fabric of the building (walls, floors, ceilings, pipes, wiring, panelling) may potentially disturb Asbestos. Please contact us before carrying out any repairs. Those tenants that live in homes with a potential risk of Asbestos will have been notified at the time of signing their tenancy agreement and annually thereafter.
Damp, Mould and Condensation
Condensation and damp can happen in any home and is always a nuisance. Condensation can be caused by things that we do in our day to day lives throughout the home. This can be prevented by regularly heating and ventilating your home.
Request a Repair
Frequently Asked Questions
We endeavoured to provide you with as much information as possible throughout our website, however if you are looking for further information our FAQ’s might have the answer.
You can report a repair by phoning Cirencester Housing’s free phone repairs line on 0800 0418377. The call will be forwarded to our repair’s contractor, NKS Contracts, who will deal with your request accordingly. Non-emergency repairs can be reported Monday to Thursday 8:30AM – 5:00PM and Friday 8:30 to 4:30PM. Alternatively you can report a repair by emailing us at email@example.com or by completing the online form on our Request A Repairs page on the website.
Out of hours Emergency repairs can be reported 24/7 by calling 0800 0418377. NKS Contractors will only attend repairs if it is an emergency in line with our emergency out-of-hours services that are outlined in the tenant information.
Cirencester Housing’s responsibilities as your landlord are outlined under Section 11 of the Landlord & Tenant Act 1985. We will take reasonable care to keep the communal areas maintained. We are responsible for the gas servicing, the structure of the property including drainage and pipes, gas, electricity and water installations, communal areas and facilities and the exterior of the properties. We are not liable for the cost of any necessary repairs that are a result of damage or misuse of the property by yourselves or any visitors to your property or for any fixtures that have been added by a former tenant or alterations made by a former tenant, unless otherwise stated at the start of the tenancy.
Please visit the Tenant Information page on the website to view and download further information on Maintaining Your Home and for further details landlord and tenant responsibilities.
You are responsible for maintaining the inside of your home, decorating it, and keeping it in a good condition. You may paint and wallpaper wall areas that suit your own taste. Please do not paint kitchen units, wall or floor tiles, electrical sockets or storage heaters as you will be re-charged for putting them back to how they were. Please visit the Tenant Information page on the website to view and download further information on Maintaining Your Home.
Cirencester Housing does not provide furnishings or white goods and therefore maintain no responsibility for any white goods within our properties.
If your home has a private garden, the garden area will be made known to you as part of your tenancy sign-up. The maintenance of a private garden associated with the specific home and is the responsibility of the tenant connected with that home. Where gardens are not private, they are likely to be communal; in that case, we will maintain the identified garden area and you will pay for this service through your service charge.
You are welcome to plant in your private garden with the exception of larger greenery such as shrubs, bushes or trees; if you are unsure whether suggested planning is agreeable to Cirencester Housing, please contact us for guidance. The planting or removal of larger items such as shrubs, bushes and trees must be coordinated with Cirencester Housing and a garden planting scheme agreed in writing. Covering any area of the garden with gravel or paving slabs (hard landscaping) requires our written consent and must not be carried out without it. When considering the location of a barbecue, please ensure that you keep them safe and away from fences and buildings. Please remain considerate to your neighbours and other residents when hosting barbecues or other events that use the garden.
If you suspect or are aware of any pests in your home – such as squirrels, ants, mice or rats – it is your responsibility to resolve this issue. In any suspected cases of pests in your home, we recommend that you contact your local Environmental Health Department for assistance.
Some of our schemes are subject to planning restrictions; therefore, you must obtain our written permission before installing a satellite dish or TV aerial. We will not unreasonably withhold permission.
The service charge covers the cost of providing services on your estate and communal areas. Every tenant that resides on the estate that benefits from common facilities, contributes towards the cost of the services. You will be provided with an annual statement showing the costs of these services. Most elements of the service charge are eligible for Housing Benefit purposes.
Please visit the Tenant Information page on the website to view and download further information on Rent and Service Charges.
Cirencester Housing’s policies can be located on the Our Policies page on the website. The policies will act as a guide on how we deliver our services and our general approach. Please contact us with any questions if you are unable to find what you need here.
You can locate information on your tenancy agreement by visiting our Tenant Information page via our website. We have grouped information into sections to help you quickly find what you are looking for.