Request a Repair

Whether you have a leaking pipe or experiencing issues with your boiler, please get in touch  to report the issue. You can also find out more about your responsibilities in maintaining your home.

Reporting a Repair

You can report repairs by phoning Cirencester Housing’s free phone repairs line on 0800 0418377. The call will be forwarded to our repair’s contractor, NKS Contracts, who will deal with your request accordingly.

Repairs can be reported during the following hours:

Monday to Thursday 8:30AM – 5:00PM
Friday 8:30 to 4:30PM.

Calls to 0800 0418377 out side of these hours should only be made if the repair is an emergency.

Alternatively you can report a repair by emailing us at or by completing the form below.

Please note, if you have made an appointment with our contractors and they were unable to gain access when they attended the appointment or if you have booked the out of hours service for a non-emergency appointment, you may be charged.

Emergency Repairs

Out of hours Emergency repairs can be reported 24/7 by calling 0800 0418377. The call will be forwarded to an NKS Contracts operative who is on-call to respond to emergency repairs. Calling for a normal repair request outside normal repair phone service hours or during holiday closures may result in a charge to Cirencester Housing which may be recharged to you.

Please do not phone out-of-hours if it is not an emergency as the operative will inform you to phone back during the normal repair hours. The operative will not take a message for someone to call you back at a later time.  If you wish to report a normal repair out-of-hours, you can do so by by emailing us at or by completing the form below.

When attending a call-out for emergency repairs, the operative will be to make the property safe which may be a temporary fix that requires further repairs at a later visit.  Emergency repairs include:

  • Total loss of electric power
  • Total loss of heating
  • Total loss of water supply
  • Uncontrollable water leaks
  • Unusable taps in the ‘on’ position
  • Blocked toilet or soil and vent pipe
  • Blocked drain (if backing up)
  • Electrics sparking, smoking, or bare wires
  • Unsecured property – tenants should speak to a locksmith for lost keys
  • Dangerous flooring or stairs
  • Missing inspection chamber covers
  • Severely damaged or dangerous roof


Repairs on Shared Ownership homes

Shared owners are responsible for their own repairs unless they are living in a new home which is less than 12 months old. During this time, they can report any repairs or issues by contacting us directly. After 12 months, we will no longer be responsible for repairs on the property, however we will still be available to offer advice on repairs and maintenance.


Responsibility for Repairs

Maintaining your home is a joint responsibility of the tenant and the landlord. We have provided information to help you understand what we will do to repair and maintain your home, what you should and shouldn’t do when repairing or doing works on your home in the tenant handbook and FAQs.



Many of Cirencester Housing’s homes were built before 2000 and may contain asbestos. Small repairs or works that disturb the fabric of the building (walls, floors, ceilings, pipes, wiring, panelling) may potentially disturb Asbestos. Please contact us before carrying out any repairs. Those tenants that live in homes with a potential risk of Asbestos will have been notified at the time of signing their tenancy agreement and annually thereafter.

More information


Damp, Mould and Condensation

Condensation and damp can happen in any home and is always a nuisance. Condensation can be caused by things that we do in our day to day lives throughout the home. This can be prevented by regularly heating and ventilating your home.

More Information

Request a Repair

    About You

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    You may also report repairs by phoning

    0800 0418377

    Your repair

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    Frequently Asked Questions

    We endeavoured to provide you with as much information as possible throughout our website, however if you are looking for further information our FAQ’s might have the answer.