Paying Your Rent

Your rent is a very important payment that you make each week or month. There are many ways in which you can pay your rent quickly and easily with no stress.

Paying your Rent

Your tenancy agreement with Cirencester Housing will identify the frequency for paying your rent – weekly or monthly. All rent is due in advance. If you pay weekly, your rent is due on Monday of each week. If you pay monthly, your rent is due on the 1^st of every month.

allpay

Cirencester Housing uses the allpay service to offer tenants several options to pay their rent.

By direct debit
By cash at a PayPoint outlet
By credit or debit card online
By automated telephone line 0844 557 8321
By using the allpay app.

You will need an allpay card to make any of these payments, with the exception of direct debits. If you lose your allpay card and request a replacement, you may be charged for the replacement card.

Payments in the office are only accepted in emergency circumstances or by prior arrangement.

If you are having problems paying your rent please contact Cirencester Housing immediately for guidance.

Pay Rent

Rent & Service Charges

Paying your rent and service charges is essential to keeping your home. We have provided further information about your rent and service charges, what paying in advance means and how we can support you if your having difficulty paying rent.

Rent and Service Charge Setting Policy

More information

Helpful Orgnisations

Where possible, we will always be happy to assist you with your queries; however, there are some occasions where we would advise you to contact someone else to get support or advice. Below are links to website contact details that you may find useful.

Cirencester Housing accepts no responsibility for the security of the sites and the links. Please do notify us if the links do not work or direct you to an incorrect website.

Frequently Asked Questions

We endeavoured to provide you with as much information as possible throughout our website, however if you are looking for further information our FAQ’s might have the answer.

Your tenancy agreement with Cirencester Housing will identify the frequency for paying your rent – weekly or monthly. All rent is due in advance. If you pay weekly, your rent is due on Monday of each week. If you pay monthly, your rent is due on the 1^st of every month. Cirencester Housing uses the allpay service to offer tenants several options to pay their rent. This can be done by direct debit, by cash at a PayPoint outlet, credit or debit card online, by telephone Allpay or by using the Allpay app.
If you have difficulty paying the rent, please let your Housing Officer know as soon as possible. All information will be treated confidentially and will only be disclosed with others where we have your permission and in compliance with our Privacy Policy, which is available on the Our Policy page on our website and upon request. Tenants on a low wage, state benefits or a pension, may be able to get help towards the cost of rent VIA Housing Benefit or Universal Credit housing element. Please contact our Housing Officer or your local council housing department for more information.
Your rent, including service charge is payable in advance and depends on the frequency you pay your rent. Your rent is based on a per week basis due every Monday. You may agree with us to pay your rent on a different frequency. However, if you fall into arrears, we may revert to requiring you to pay your rent weekly until such a time as you are able to pay regularly in advance. You are required to pay in advance based upon the frequency of your payment schedule. Based on your agreement with us if you pay your rent weekly, you pay rent 1 week in advance, If you pay fortnightly, 2 weeks in advance and monthly, 1 month in advance.

It is important to pay your rent promptly and not to let your account fall into arrears, even if you are waiting for a benefit claim to be processed. Arrears occur if you have not paid your rent in advance and your account goes into a negative balance at any time. If your account falls into arrears, we will contact you to arrange payment and if you fail to do so, may consider taking legal action. We will send you a rent statement quarterly, however if you need a statement in between times we will be happy to supply you with one on request
You can request to pay your rent on a different frequency. Please speak to the Housing Officer if you are looking to change the frequency of your rent payments.

If you fall into arrears, we may revert to requiring you to pay your rent weekly until such a time as you are able to pay regularly in advance.
If you wish for your partner to move into the property but not be on the tenancy, your rent will not increase however, you will need to ask for permission from your Housing Officer.
If you have difficulty paying the rent, please let your Housing Officer know as soon as possible. All information will be treated confidentially and will only be disclosed with others where we have your permission and in compliance with our Privacy Policy, which is available on the Our Policy page on our website and upon request. Tenants on a low wage, state benefits or a pension, may be able to get help towards the cost of rent VIA Housing Benefit or Universal Credit housing element. Please contact our Housing Officer or your local council housing department for more information.

When you apply for assistance you will need to provide information about; how much the rent is, how much income you receive, if you have any arrears (request an up-to-date account statement from our office for this purpose), what savings you have, the size and type of your accommodation and the size of your family. Even if you have savings or do not currently receive other benefits, you may qualify for assistance with housing costs, so please apply.

We encourage you to consider seeking assistance and further advice if you find yourself in financial difficulties or at risk of losing your home. We maintain an updated list of contacts on the Info & Advice page on our website. If you have any additional queries, please contact your Housing Officer who can assist and direct you to other services and charities who may offer further assistance.
The service charge covers the cost of providing services on your estate and communal areas. Every tenant that resides on the estate that benefits from common facilities, contributes towards the cost of the services. You will be provided with an annual statement showing the costs of these services. Most elements of the service charge are eligible for Housing Benefit purposes.

Please visit the Tenant Information page on the website to view and download further information on Rent and Service Charges.
Your rent, including service charge is payable in advance and depends on the frequency you pay your rent. Your rent is based on a per week basis due every Monday. You may agree with us to pay your rent on a different frequency. However, if you fall into arrears, we may revert to requiring you to pay your rent weekly until such a time as you are able to pay regularly in advance.

The service charge covers the cost of providing services on your estate and communal areas. Every tenant that resides on the estate that benefits from common facilities, contributes towards the cost of the services. You will be provided with an annual statement showing the costs of these services.