Info & Advice

You can locate information on your tenancy agreement by visiting our Tenant Information page via our website. We have grouped information into sections to help you quickly find what you are looking for.

Cirencester Housing’s policies can be located on the Our Policies page on the website. The policies will act as a guide on how we deliver our services and our general approach. Please contact us with any questions if you are unable to find what you need here.

You can report a repair by phoning Cirencester Housing’s free phone repairs line on 0800 0418377. The call will be forwarded to our repair’s contractor, NKS Contracts, who will deal with your request accordingly. Non-emergency repairs can be reported Monday to Thursday 8:30AM – 5:00PM and Friday 8:30 to 4:30PM. Alternatively you can report a repair by emailing us at contact@cirencesterhousing.org.uk or by completing the online form on our Request A Repairs page on the website.

Out of hours Emergency repairs can be reported 24/7 by calling 0800 0418377. NKS Contractors will only attend repairs if it is an emergency in line with our emergency out-of-hours services that are outlined in the tenant information.

Your tenancy agreement with Cirencester Housing will identify the frequency for paying your rent – weekly or monthly.  All rent is due in advance. If you pay weekly, your rent is due on Monday of each week. If you pay monthly, your rent is due on the 1^st of every month. Cirencester Housing uses the allpay service to offer tenants several options to pay their rent. This can be done by direct debit, by cash at a PayPoint outlet, credit or debit card online, by telephone Allpay or by using the Allpay app.

If you have difficulty paying the rent, please let your Housing Officer know as soon as possible. All information will be treated confidentially and will only be disclosed with others where we have your permission and in compliance with our Privacy Policy, which is available on the Our Policy page on our website and upon request. Tenants on a low wage, state benefits or a pension, may be able to get help towards the cost of rent VIA Housing Benefit or Universal Credit housing element. Please contact our Housing Officer or your local council housing department for more information.

When you apply for assistance you will need to provide information about; how much the rent is, how much income you receive, if you have any arrears (request an up-to-date account statement from our office for this purpose),  what savings you have,  the size and type of your accommodation and the size of your family. Even if you have savings or do not currently receive other benefits, you may qualify for assistance with housing costs, so please apply.

We encourage you to consider seeking assistance and further advice if you find yourself in financial difficulties or at risk of losing your home. We maintain an updated list of contacts on the Info & Advice page on our website.  If you have any additional queries, please contact your Housing Officer who can assist and direct you to other services and charities who may offer further assistance.

All complaints will be handled in accordance with our Complaints Policy and no one will be treated unfavourably as a result of making a complaint. The policy includes information about the Independent Ombudsman scheme.

If you wish to make a complaint you can do this by contacting a member of the team by telephone, by emailing contact@cirencesterhousing.org.uk, in writing or by completing the online form by visiting our Complaints page.

Where possible, we will always be happy to assist you with your queries; however, there are some occasions where we would advise you to contact someone else to get support or advice. If you are in need of additional support, please speak to your Housing Officer who can assist and direct you to other services and charities who may offer further assistance. Alternatively, please view our Helpful Information section on the website for links and contact details that you may find useful.

Cirencester Housing’s rentalproperties  are advertised through Homeseeker Plus. Once you are registered, you will be able to place a bid on properties that you are eligible for. Please note that queries relating to your Homeseeker Plus application should be made directly with Cotswold District Council’s Housing Advice Service.  Cirencester Housing maintains a waiting list for homes in rural areas that require a local connection, please get in touch with a member of the team to register for our waiting list.

Shared Ownership properties will be advertised via our website and news feed as and when they are available for sale. If you are interested in applying for a Shared Ownership property please get in touch with us via telephone, by emailing contact@cirencesterhousing.org.uk or by completing the web form on our Looking For A Home page