COVID-19 Updates

IMPORTANT: If you begin self-isolation as a result of having suspected or diagnosed COVID-19 symptoms, please notify Cirencester Housing so we can support you and take action to help prevent the spread of the virus.

Cirencester Housing will provide brief updates as we continue to respond to the Covid-19 pandemic and the resulting changes in how we provide services and support to our tenants and residents.

As this is an evolving situation, changes to information will be noted in this news item and by updating the Covid Q&A on this website.

27th April 2020 – Repair Service Update

During the Covid-19 Lock-down we are offering EMERGENCY REPAIR service only. To request an emergency repair, please phone Cirencester Housing’s repair free phone 0800 041 8377.

In preparation for easing of the lock-down we are beginning to review potential repairs. To help us do this, we ask tenants to report potential repairs to or by phoning us on 01285 658377.

Working with our contractors, we will identify repairs that can be done as circumstances allow. We are unable at this time to provide any indication when the repair request will be acted upon. Reporting the repair will help us and our contractors plan for the next weeks and months.

We will continue to arrange critical maintenance and inspections, such as gas servicing.

Many small repairs around your home may be the tenant’s responsibility or you may be able to perform a repair if we are unable to arrange a contractor to attend. Please check with Cirencester Housing before doing so as many of our homes contain Asbestos.  Those tenants that live in homes with an Asbestos risk will have been notified at the time of entering their tenancy and annually thereafter that their home is at risk of Asbestos.. (please reference our Asbestos leaflet).  You may call during regular business hours 01285 658377 to discuss the repair you wish to undertake and check on the risk for asbestos in that area of your home.

26th March 2020

Today we are posting a letter to all our tenants informing them that the offices of Cirencester Housing are now closed. However, staff are continuing to work remotely answering the phone and emails as well as doing their normal work as we have successfully implemented home working.

Importantly, our repairs and maintenance contractor, NKS Contracts, is offering an EMERGENCY REPAIR SERVICE in line with Cirencester Housing’s emergency out-of-hours services that are enumerated in the tenant handbook.  This includes:

  • Unsecured property 
  • Total loss of water supply 
  • Uncontrollable water leaks 
  • Unusable taps in the ‘on’ position 
  • Blocked toilet or soil and vent pipe if it’s the only one in the property 
  • Blocked drain that are backing up and causing flooding 
  • Missing inspection chamber covers 
  • Severely damaged or dangerous roof 
  • Electrics sparking or smoking, or bare wires 
  • Total loss of electric power 
  • Total loss of heating (October – March) 
  • Items that may pose a risk to health (NKS will assess the situation) 

To request an emergency repair, please phone 0800 041 8377 free from any UK mobile or landline. It rings direct to NKS. You should report emergency repairs to NKS even if you are in self-isolation.  NKS has agreed a protocol with Cirencester Housing on how to respond in these circumstances. 

With any other repair, please consider the necessity of reporting it straight away and think about whether reporting a repair could be delayed until a later date. If you are unsure about the detail of a repair and need to discuss the situation, please email or phone Cirencester Housing on 01285 658377. 

22nd March 2020

Office closed to visitors

Cirencester Housing regrets that it must close its offices to visitors.  Services and support to tenants and residents will be available by phone, email, text and post.

We have increased our availability to answer phones during our business hours to respond to tenants. We have also introduced a new Repairs Free Phone 0800 0418377 to assist us in providing services and support to our tenants.

Any face to face meetings will be assessed for viable alternatives and assessed for risk to all parties.  If there is no alternative to a face to face meeting and the assessed risk is minimal, all parties must following government guidelines for social distancing and cleanliness.

Repairs & Maintenance

Cirencester Housing is working closely with its contractors to determine what works will continue. During this time, we may only respond to EMERGENCY and URGENT repairs.  All non-emergency or urgent repair requests should be submitted to Cirencester Housing in writing (email to or by post) so that we can log the request for future consideration.

18th March 2020

The letter and Q&A posted to residents on 18th March 2020 is available to view by clicking on the following links.

Letter to Tenants

Covid-19 Q&A 17-Mar-2020  Please note the most up-to-date Q&A information is available by clicking HERE.