Our Annual Review 2020
Annual Review
Your Home,
Your Community
Cirencester Housing works to provide affordable, safe and reliable housing with a high-quality personable service for local people in local communities.
Tenant Services
We deliver services that assist tenants to maintain their tenancies and provide safe and cost effective homes.
Repairs & Maintenance
Whether you have a leaking pipe or experiencing issues with your boiler, please get in touch by phoning 0800 0418377. Learn more about our repairs service and find out about your responsibilities in maintaining your home.
Rent Payments
There are many ways in which you can pay your rent quickly and easily with no stress.
Tenant Information
Do you have questions about your tenancy, the rights and responsibilities you have as a tenant and our responsibilities to you as a landlord? We hope you will find the answers you need in this section of our website.
Our Homes
Cirencester Housing stands out with our rich heritage and commitment to engagement in local and rural communities. We want our tenants to feel at home and proud of their communities.
Southrop
Southrop
Bibury
Looking for a home?
Cirencester Housing as a registered provider offers social and affordable rent homes, and shared ownership homes. If you are looking for a new home with Cirencester Housing, start here.
North Cerney Shared Ownership Home Available
Local Community
Cirencester Housing is committed to bring affordable homes to Cirencester Town, rural and village locations to help sustain local communities and contribute positively to vibrant rural communities. Contact us if you are interested in bringing small scale development of affordable homes to your community.
Our Heritage
Cirencester Housing was formed in 1949 by a small group of people to provide much needed homes in Cirencester Town in post-war Britain.
Meet the team
Our hard-working team is dedicated in providing a personable and high-quality service. We will always be here to help and support you should you need us.
Get involved
Cirencester Housing has many ways for people to get involved, whether you are a tenant, volunteer looking to join our Board, or interested in applying for employment or work placements.
All of us at Cirencester Housing truly respect and care for the people who live in our homes and those who need homes. As we have done for 70 years, Cirencester Housing will steadfastly provide homes and a personal caring service to our customers and we hope to do so for many more customers during the next 70 years.
Maureen Margrie
Chief Executive
Chief Executive
Frequently Asked Questions
We endeavoured to provide you with as much information as possible throughout our website, however if you are looking for further information our FAQ’s might have the answer.
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Cirencester Housing owns and manages homes, and works with local communities, developers, and partners to develop new affordable housing. Our customer service is based on having personable relationships with our tenants, supporting them in their tenancy and providing safe and cost-effective housing. Our approach is to be kind, respectful and responsive thus demonstrating our personal service.
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Cirencester Housing owns 163 properties across 12 developments throughout Cirencester and the surrounding Cotswold villages including, Southrop, Fairford, Bibury and North Cerney.
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You can report a repair by phoning Cirencester Housing’s free phone repairs line on 0800 0418377. The call will be forwarded to our repair’s contractor, NKS Contracts, who will deal with your request accordingly. Non-emergency repairs can be reported Monday to Thursday 8:30AM – 5:00PM and Friday 8:30 to 4:30PM. Alternatively you can report a repair by emailing us at contact@cirencesterhousing.org.uk or by completing the online form on our Request A Repairs page on the website.
Out of hours Emergency repairs can be reported 24/7 by calling 0800 0418377. NKS Contractors will only attend repairs if it is an emergency in line with our emergency out-of-hours services that are outlined in the tenant information.
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Your tenancy agreement with Cirencester Housing will identify the frequency for paying your rent – weekly or monthly. All rent is due in advance. If you pay weekly, your rent is due on Monday of each week. If you pay monthly, your rent is due on the 1st of every month. Cirencester Housing uses the allpay service to offer tenants several options to pay their rent. This can be done by direct debit, by cash at a PayPoint outlet, credit or debit card online, by telephone Allpay or by using the Allpay app.
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You can locate information on your tenancy agreement by visiting our Tenant Information page via our website. We have grouped information into sections to help you quickly find what you are looking for.
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Cirencester Housing’s rentalproperties are advertised through Homeseeker Plus. Once you are registered, you will be able to place a bid on properties that you are eligible for. Please note that queries relating to your Homeseeker Plus application should be made directly with Cotswold District Council’s Housing Advice Service. Cirencester Housing maintains a waiting list for homes in rural areas that require a local connection, please get in touch with a member of the team to register for our waiting list.
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Shared Ownership properties will be advertised via our website and news feed as and when they are available for sale. If you are interested in applying for a Shared Ownership property please get in touch with us via telephone, by emailing contact@cirencesterhousing.org.uk or by completing the web form on our Looking For A Home page
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All complaints will be handled in accordance with our Complaints Policy and no one will be treated unfavourably as a result of making a complaint. The policy includes information about the Independent Ombudsman scheme.
If you wish to make a complaint you can do this by contacting a member of the team by telephone, by emailing contact@cirencesterhousing.org.uk, in writing or by completing the online form by visiting our Complaints page.
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As a small housing association, we know that the best way to make a difference and achieve more is by working with others. As such we have a high emphasis on collaboration and a partnering approach to our business. If you wish to partner with us please get in touch by telephone, by emailing contact@cirencesterhousing.org.uk, or by completing the online form by visiting our Contact Us page.
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You can get in touch with a member of our team by telephoning 01285 658377, by emailing contact@cirencesterhousing.org.uk, or by completing the online web form on our Contact Us page. We are a small housing association with minimal staff. Our staff work directly with customers as much as possible and are often busy visiting estates and attending meetings so may not always be available to answer the phone and take your calls. Please leave a detailed message if we are not available to take your call and we will get back to you as soon as we can.